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E-Business solutions:
Digitalwriters
offers a wide range of e-Business solutions covering diverse
industrial and business requirements. Our solutions are customisable
as per your precise requirements and designed for quick integration
and compatibility with your existing systems.
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Online order reporting system |
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Customer Relationship Management (CRM) |
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Business to Customer (B2C) |
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Business to business (B2B) |
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Supply Chain Management |
Online order reporting system:
Online order reporting system enables you to let your customers know
the exact status of their projects / orders whenever they need to
find out. This reduces communication cost and effort in answering
queries.
Features:
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View current, pending
orders/work-in-progress |
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Track changes as they happen |
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Track invoices sent, payment received |
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Auto e-mailing of status when
milestones are reached. |
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Order- specific communication |
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Simple and secure web interface to
update records |
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Synchronisation of data with offline
records in legacy systems |
Benefits
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Provide all-time, instant information
to your clients about order/delivery status |
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Eliminate frequent telephonic
inquiries |
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Automatic e-mailing ensures instant
information dissemination to customers, keeping them assured of
order progress as important milestones are reached |
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Impart a professional look to your
client handling |
Customer Relationship Management (CRM):
CRM is the overall process of managing sales, service & support. It
allows you to focus more on understanding the customer and helps you
build an effective working relationship with them. Digitalwriters’
CRM solution enables you to quickly and affordably attract, nurture
and retain profitable customers.
Features
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Customer tracking through orders,
requests, service calls and satisfaction reports |
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Sales force automation to track sale
rep-customer interaction |
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Prompts to point out customers when
certain sales milestones are reached
Customer rating for |
benefits
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Better tracking of customer details |
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Retain customers by providing superior
IT-driven service |
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Attract new customers through better
relationships |
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Better support for sales force and
marketing departments |
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Manage your sales force effectively to
improve leads |
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Automate your marketing teams to build
more focus on marketing strategy |
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Enhance your relationship with
customers through better customer support and services |
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Build better business directly with
your customers. |
Business to Customer (B2C)
B2C works by selling your products /
services directly to the customer and avoiding the middleman.
B2C acts as a media that makes
customers to get the products at comparatively lower prices and
improves profit margin for the seller. It puts the manufacturer in
direct touch with customers enabling him to better understand
individual wants.
Digitalwriters’ solutions allow you to
sell your products directly and securely to the customers. With
online shopping becoming more and more popular, B2C is the future of
retailing for a number of products.
features
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E-Catalogue management |
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Personalisation |
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Search facility |
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Shopping Cart |
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Integration with payment gateway sites
or other ways of payment |
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Order processing and order status
reporting |
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Interactive modules - Chat, Discussion
forum |
Advantages
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Build a reputation for quick service |
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Track every end-customer. |
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Offer discounts to retain big-shoppers |
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Develop products as per customer wants |
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Conduct online customer surveys to
understand product wants and service requirements |
Business to business (B2B):
B2B technology is the ability of
companies to deliver products, services, support, and information
over the Internet to other companies with whom they do business.
With a B2B vertical portal, you can
now reach out to more and more suppliers and clients. You have the
advantages to get the best prices for your products and buy raw
material at the most competitive rates.
features
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Buyers and Sellers post their
requirements |
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Intelligent search for buyers and
sellers |
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Single point management features |
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Logistics tracking provided |
Benefits
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Fast Rate of return |
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Reduce middlemen
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Offer new services around the value
chain |
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Enhancement and maintenance of
existing systems |
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Post Requests for proposals and or
product offerings in one place saving time and effort while
broadening response |
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Consolidating orders with other
retailers to obtain discounts from manufacturers |
Supply Chain Management:
Today’s interconnected world requires
you to create adaptive supply chain networks through which
suppliers, manufacturers, distributors, and customers share
information dynamically across the network.
To help companies create those
adaptive supply chain networks, Digitalwriters provides a powerful
and integrated solution that provides you the tools you need to
manage your entire supply network - from supply chain design to
material sourcing and from forecasting demand to scheduling
factories.
features
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Data Transfer between HO and Branches |
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Stock and Sales Consolidation |
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Posting Indent |
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Sharing of information between
Production Units and HO |
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Order Placement and Order Status |
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Online Bidding and procurement
solutions |
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MIS Reports |
Benefits
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Improve inventory cycle times |
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Strengthen accuracy of forecasts |
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Improve decision-making process |
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Offer better customer service |
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Facilitate better information exchange |
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Decrease total costs |
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Reduce stock movements |
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Decrease loss of sales |
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